• Eating and drinking including meal preparation.
• Mobility.
• Personal Hygiene; washing, bathing (including bed bathing) and showering.
• Toileting, Continence Management.
• Dressing, undressing, getting up and going to bed.
• Promoting own exercise regimes in partnership working with physiotherapist/occupational therapist where approved.
• Care of skin, hair, teeth and nails where appropriate.
• Prompting and administering medication as agreed (from a blister pack or prepared in dossette boxes by relevant others e.g. Pharmacist, District Nurse, G.P or family member).
• Secondary support with health needs where authorised by professional.
• Shopping.
• Paying bills, supporting the individual to go to the bank and with pension collection.
• Domestic cleaning as agreed.
• Laundry/ironing.
• Social support and companionship.
• Night sleep or sitting service.
• Respite Care.
• Social/Escorting and attending Day Care.
• 24-hour Live-in Care.
• Day sitting service.
• Blood glucose monitoring.
• Blood pressure monitoring.
• Cutting toenails.
• Cutting fingernails if there is a medical risk.
• Changing sterile dressings.
• Inserting or withdrawing catheters.
• Bowel evacuations/bladder washouts.
• Removing tracheotomies permanently.
• Lifting of service users heavy objects.
• Moving of large items of furniture.
• Cleaning external windows; working from ladders.
• Carrying out repairs to appliances including installation.
• Filling oxygen cylinders.
When we receive a referral or a service request, whether it comes directly from the individual or an organisation, we meticulously document all the necessary details and promptly schedule a visit.
During this initial visit, our primary goal is to engage with the individual, their family, and/or designated representative.
This meeting serves as an opportunity to have an open and meaningful conversation about their desired outcomes and expectations.
Following our initial visit, whether it occurs during our first meeting or at a later scheduled encounter, we will engage in a comprehensive discussion with the individual, their family, and/or appointed representative.
This conversation will centre around the requested services and how they align with the anticipated outcomes. During this conversation, we will also address any potential risks associated with the services.
As part of our commitment to transparency and partnership, we provide the individual with a copy of their Needs Assessment, Care Plan, and Risk Assessment.
The Care Coordinator will proceed to carefully pair care workers with our individuals, ensuring that these care professionals possess the necessary skills, training, and experience to effectively meet their specific needs.
We also give due consideration to ethnic and language factors when making these assignments. In cases where nursing care is required, our dedicated nurses will be in attendance to provide the necessary services.
As we begin our service, a senior care worker or our dedicated care manager will be on hand to facilitate a warm introduction between the individual and their designated care worker(s).
This introduction serves as an opportunity for everyone involved to get to know each other better, discuss any specific preferences or needs, and establish a sense of trust and rapport.
We understand that the initial stages of care can be a significant adjustment for both the individual and their care worker. Our aim is to make this process as smooth as possible, ensuring that everyone feels at ease and confident in the care relationship that is about to commence.
Florence Medicare Ltd, we place a premium on the quality of care we provide. To ensure that every care worker and support worker is well-prepared and equipped to meet our clients’ needs, we prioritise their qualifications, skills, and experience.
Our commitment doesn’t stop there. We believe in the importance of continuous growth and development. That’s why we provide ongoing training and support to keep our team up-to-date with the latest industry guidelines and best practices.
It’s our way of guaranteeing that our clients receive the highest level of care and expertise they deserve.
All care and support workers are required to have as a minimum:
• Induction programme covering the required 12 weeks Care Certificate for skills, knowledge and assessment.
• Safeguarding of Vulnerable Adults.
• Health and Safety and Fire Safety.
• Moving and Handling.
• Supporting people with medication.
• Emergency First Aid Awareness.
• Infection Prevention.
• Food Hygiene.
• Dementia /Alzheimer Awareness.
• Fluids and Nutrition.
• Person Centred Care.
• Challenging Behaviour.
• Autism Awareness/training.
