At Florence Medicare Ltd, we are dedicated to delivering the highest quality of care, and we do so in a professional, personalised, and confidential manner. To achieve this, we believe in two essential principles: investing in the personal development of individuals and providing rigorous training for our caregivers.
We also embrace the application of Nancy Roper’s Model of Nursing, which centres on understanding each individual’s preferences, choices, likes, and dislikes. This approach involves a holistic focus on various aspects of daily living, including creating a safe environment, addressing communication needs, monitoring vital signs, ensuring proper nutrition and hydration, assessing potential risks, assisting with personal hygiene, promoting mobility, supporting work and leisure activities, and ensuring restful sleep.
In addition to these practices, we wholeheartedly embrace the 6Cs of health and social care: compassion, competence, courage, caring, communication, and commitment. These principles guide us in placing the rights of our service users at the forefront of our care philosophy. We strive to uphold these rights in every aspect of our services and environment, encouraging our service users to strike a balance between their rights and safety, empowering them to exercise their rights to the fullest.
At Florence Medicare Ltd, we are dedicated to delivering the highest quality of care, and we do so in a professional, personalised, and confidential manner. To achieve this, we believe in two essential principles: investing in the personal development of individuals and providing rigorous training for our caregivers.
We also embrace the application of Nancy Roper’s Model of Nursing, which centres on understanding each individual’s preferences, choices, likes, and dislikes. This approach involves a holistic focus on various aspects of daily living, including creating a safe environment, addressing communication needs, monitoring vital signs, ensuring proper nutrition and hydration, assessing potential risks, assisting with personal hygiene, promoting mobility, supporting work and leisure activities, and ensuring restful sleep.
In addition to these practices, we wholeheartedly embrace the 6Cs of health and social care: compassion, competence, courage, caring, communication, and commitment. These principles guide us in placing the rights of our service users at the forefront of our care philosophy. We strive to uphold these rights in every aspect of our services and environment, encouraging our service users to strike a balance between their rights and safety, empowering them to exercise their rights to the fullest.
At Florence Medicare Ltd, our core values guide every aspect of our care provision.
These core values form the foundation of our approach to care, ensuring that we provide the highest quality services while respecting the unique needs and identities of each person we serve.
At Florence Medicare Ltd, we are committed to providing a range of services tailored to meet the unique needs of adults aged 65 and above, who require domiciliary care.
Our services extend to adults facing physical disabilities, learning and sensory impairments, complex needs, and those dealing with illnesses, including terminal illnesses.
Our promise to you is to ensure the highest quality of health and personal care. To achieve this, we pledge to:
We will develop and continually update a personalised care plan based on initial assessments and ongoing evaluations for each individual.
The plan can be tweaked and changed to ensure the individual is getting the exact care they require at different times.
We will uphold the principles of privacy and dignity in every aspect of health and personal care. This commitment includes:
• Providing assistance in intimate situations discreetly and respectfully.
• Respecting your privacy when using the telephone, handling mail, and during visits from friends and family.
We understand that disability and illness can challenge one's sense of dignity. Therefore, we promise to:
• Treat each service user as a unique and valuable individual.
• Be responsive to changing needs, addressing them quickly and appropriately.
We aim to support your daily life and social activities by:
• Promoting choice and providing a lifestyle that aligns with the individual's social, cultural, religious, and recreational interests.
At Florence Medicare Ltd, our commitment is not just to meet your family member’s needs but to enhance their overall well-being and quality of life. We take pride in providing compassionate and personalised care, ensuring your comfort and dignity every step of the way.
